REFUND POLICY

If it turns out that you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or exchange. All returns must be postmarked within seven (7) days of the purchase date. Also, all returned items must be in new and unused condition, with all original tags and labels attached. To return an item, please email customer service at sales@drugcityplug.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the address you will be provided. Return shipping charges will be paid or reimbursed by us. After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

We hope you shop with us as we remain your number one local drug dealer in Australia

NOTE: SALE ITEMS ARE FINAL SALE AND CONNOT BE RETURNED.